Union Site in the Spotlight for the Week of May 1, 2011

New Labor Media's

This week I have the pleasure of critiquing Transportation Workers Local 568, straight out of sunny Florida. They represent American Airlines workers out of Miami, Ft. Lauderdale and Tampa. The website was developed by Unionactive.com, with internet service provided by Unionactive.com's sister company, Unions-America.com.

If you've ever taken the time to notice what website designers are used by other unions, Unions-America.com is a commonly seen logo at the bottom right hand corner of many online labor union halls. This particular company has three very straightforward packages that are advertised on their website: basic, standard and advanced. Each level includes a one-time website set-up fee, along with a monthly maintenance fee for hosting the site. Be forewarned: Once the website is initially set-up, it is up to you to update and add content to it. It's very user friendly, but if you're expecting someone from Unionactive.com to do it for you (which I suspect they are willing to do), this would be an additional service with additional fees involved.

Now, let's review the website. My first impression was a good one. I like the heading, the graphics, the overview color scheme. It's very easy on the eyes. The three column layout works well and the graphics and fonts are high resolution within the two outside columns. I am very pleased to see that they have a members-only portal, event calendar AND a vote registration/congressional contact link. In addition, TWU Local 568 has prominently displayed links to its social media profiles on Facebook and Twitter. This site also appears to be kept up-to-date. If you want to show the world how relevant unions still are today, make sure your home page has current information. It doesn't help your case if the most recent article or headline is still advertising ticket sales for the upcoming 2008 Labor Day picnic bonanza. 

We've taken a look at the good features, now let's consider the not-so-good as well. First, the home page is a mile long. As I've mentioned in previous articles, don't feel like you have to throw everything up on the home page. The home page should not require scrolling to read articles. Think of it as the facade of a home. It's the first thing anyone sees. It is the first impression to the world. It might be the only part of the home most people see, so you want to keep it looking good! What would it start to look like if you starting planting annuals without pulling up the dead ones from last year first? No matter how pretty they are, people will only notice the dead ones and how unkept it looks. If you're like me and don't have the time or patience for keeping the front, back and side lawns impeccable, then keep the front looking ship-shape, and let the back yard go if necessary.  The same goes for websites! Don't let article after article build up. Keep the most recent article on it, and retire the others to a secondary page.

Second, if you look at the screen capture above, you can see I've made a few notes. The left-hand menu has too many options for visitors to choose from. Narrow the options down to broad categories on the home page, and then throw as many menu options on the secondary pages as your heart desires. For instance, all of the member-only pages that have their own menu buttons should be found in the members-only section of the site that requires sign-in. There should be one menu button on the home page for members-only pages, one "portal" if you will - not five different links requiring signing in to view the material. Also, I'm not a big fan of the first notice on the page being one that highlights web site access issues. It can be just as noticeable by being strategically placed in the right hand column, with simplified text to grab the attention of those who need that information.

I'm not advocating that the home page be perfect (think well manicured lawn) and the rest of the pages be a hot mess (as in the A&E show "Hoarders"), but if you have limited time and experience, make sure your first priority is a professional looking home page. Then slowly start chipping away at the others.

Just remember, keep web pages clean and neat, and easy to read! Don't overwhelm your visitors with content. Organize it well, and it will be easy for them to find what they want.

RATING:

New Labor Media's Website of the Week!

New Labor Media is adding a new weekly series that will highlight and critique the best - and worst - union websites. The intent is not to humiliate or embarrass any organization. This is a teaching tool that will help union leaders take a closer look at their own websites, and hopefully make needed changes if necessary. Each site will receive a star rating based on the following criteria:

Why is a website important for a labor union?

In this day and age, if you're not online, you don't exist to the people you want to communicate with. Like it or not, the vast majority of people in this country turn to the internet for practically everything. Examples:

1. An 18 year old high school senior (and future apprentice of the year) graduated in the top 20% of his class, but he can't go to college because he's raising his brothers. The first thing he'll do to find information about his post-secondary options? He will search job postings online. The first postings he'll choose? The ones that have website links rather than just phone numbers, because Generation Y doesn't call, they text and email. Will he contact you?
2. A reporter working on a story about an upcoming rally wants to get a few quotes from labor leaders to use. Her first step is to google the unions in the region to find contact information and perhaps usable information that is already online. Will your quote end up in the paper?
3. A moderately conservative mom is surfing the internet after the kids go to bed, catching up on her favorite blogs. Not knowing much about unions except what she hears about on Fox News, she stumbles upon a labor blog article about a local union's apprenticeship program and reads it. It opens her mind enough that she sends it to a few friends who are looking for jobs. Will it be your article that makes an impact?
4. A daughter brings home her new boyfriend to meet her parents, and his first impression upon them is a good one. He mentions that he's a journeyman with the local union. The father is suddenly skeptical and wants to find out more about this "boy" who is leering at his little girl. He goes online to look up the union to see if this guy is legit. Will he find your union's website filled with broken links and old updates, or one that's slick and easy to navigate? Will your union's website represent your member as well as he is representing you?
5. 50% of the members of a local union are habitually late in paying their dues because they have to go out of their way to pay them at the union hall.  This puts a financial strain on the union and forces an already overworked secretary to spend half of her time chasing down dues. Can your members pay for their dues online through your website for more timely and efficient results?

Your website is often the first impression you'll make on many people. Do you feel that it represents your union and its members well? Check back each week to learn some new ideas about how to make your website stand out.

The Wisconsin Protests: A Lesson in Union Communications

Take note of the date February 15, 2011. It is the day that the American labor movement finally awoke from a long coma, and it did so on the steps of the Wisconsin Capital this week.

Wisconsin Budget Repair Bill Protest from Matt Wisniewski on Vimeo.

Every union member in this country owes Governor Walker a huge thank you. If it weren't for his moronic short-sidedness and political greed, these protests would never have happened - but they desperately needed to. These protests are serving as the spark that sets labor's passion on fire again - a passion that has waxed and waned for far too long. Let's hope that Wisconsin's fire spreads from state to state, because the middle class has taken a serious beating, and something has to change.

There are some important lessons to glean from these events. There is a very strong force that has driven so many thousands of protesters to Madison from all over the country.  This has become a national focus, and it happened at the speed of light. The driving force behind it is none other than social media in various forms, and demonstrates the enormous power that this medium has. An estimated fifty to sixty thousand people showed up today, which never would have happened in less than a week by setting up phone banks and sending out email blasts. Word spread virally in large part due to Facebook, Twitter, YouTube and the like.  There is no denying the existence of a very strong online labor movement anymore, because it is (almost) singlehandedly fueling the events unfolding as we speak.

Labor leaders, please learn this lesson if you haven't already. Social media is creating a much greater level of solidarity and unity among those in the labor movement, which has been sorely lacking for decades. Union leaders and members are connecting with each other from one end of the country to the other, and coming together to support the cause. From Richard Trumka down to John Smith, a first year apprentice, and everyone in between - social media has created a new mechanism for connecting and communicating with labor folks from all walks of life, at all levels - and you and your labor organization needs to be an important part of it.

If your organization is dragging its heels because of aging leaders who barely use email, then take the initiative to recommend ways to get them involved. Oftentimes the fear of the unknown is far more stifling than the reality.  If they don't want to learn, if they don't want to encourage social media as a vital outreach tool for your local, then so be it - but at least you tried. Keep trying, stay involved - and one day you'll find that it's your turn to be the aging leader - but one that is tuned into the rank and file and national developments long before it hits the papers. It's far better (and sometimes easier) to lead others when you understand who they are, what they want, and what drives them as people.  

Conversely, you can't call them to action and expect an overwhelming response when they barely know who you are and you only connect with them personally a couple of times a year, at a union meeting or Labor Day picnic.

Another Reason to Take the Online Labor Movement Seriously

Puke Alert!

Have you heard of the Labor Relations Institute?  It's a very informative website.  If you're interested in finding out what the anti-worker clan is thinking and sharing with others who hold similar values, you should definitely spend some time reading the various articles and "reports" to keep abreast of their modus operandi. Just be sure to have some Pepto, wine, valium, beer - whatever works for you - close by, because trust me, you're gonna need it.

A very smart and covert union operative sent me the following email he received from LRI.  He signed up so he would get their email blasts and stay current with their latest diatribes. Knowing me very well, and having been harassed personally by me about his local's lacking website, he knew this one was worth sharing with me.

You'll notice there is no date or time included. Was this on purpose, or just a moronic mistake?  Sign up for their alerts if you want to receive these kinds of notices delivered straight to your inbox.  My contact signed up for them and clearly noted the union organization he represents. Oh, and by the way, the link doesn't work, either.

Dear *******,

We Must Have Struck A Nerve!

We ran an article in INK last week about recent social media use in union organizing strategies, and offered a free social media strategy call. The response has been tremendous, so we thought we should highlight the offer, just in case you missed it the first time around. 

Here’s what inspired our offer: 

Two weeks ago we had an interesting conversation with the HR director of a large company that recently defeated a union organizing drive. When we asked her about the use of social media and technology in the counter-organizing campaign, she laughed and described how her efforts were trounced by the union. Their internal email systems were constantly taken over by those working on behalf of the union, text messages and voice mails were left on employees cell phones at two o’clock in the morning, and web sites and social media pages in support of the union effort flourished. She had to adopt a strategy of simply conceding the social media/technology effort to the union, and apologizing to the employees for the unauthorized messaging they were receiving through supposedly protected, internal channels. 

In the couple of weeks prior to this, we had run two related stories: one involving the NLRB’s categorization of Facebook conversations as “protected concerted activity”, and another about the successful use of social media strategy against Dr. Pepper Snapple. In the latter article we pointed to the November convention of the International Labor Communications Association (ILCA), which will feature a special panel on “Winning Campaigns with Social Media.” 

We encourage you to seriously evaluate your social media strategy. A proper evaluation should include such questions as:

Am I familiar with all or most of the potential venues that could be used in a campaign against my company? 
Do I have people on staff that understand how to navigate in these venues? If not, have I identified resources who can help fill that gap? 
Have we developed a proactive strategy to engage ourworkforce using social media? 
Have we considered adefensive strategy for social media used against us? 

Again, LRI is offering a FREE SOCIAL MEDIA STRATEGY CALL for those wishing some expert help assessing their preparedness for social media campaigns. Phil Wilson, president of LRI, will conduct a 30-minute conference call to help you answer questions like those above. More important, Phil provides pointers on how to respond to social media attacks during an organizing campaign and even offers some surprising “old school” tactics that are very effective counter-attacks. Phil will take the mystery out of this new communications venue for you and your team. 

Some of what will be covered:

 • What is the original “killer app,” and how can you make it work for you? (hint: you don’t need to be a technology expert to use it effectively) 

• What is the surface vs. the “deep” web? 

• How do you automate “listening in” to the web? 

• Do you have a Twibe? Do those who are working against you? 

• Can social media policies backfire? How do you prevent it? 

• Where’s your social media leverage? 

Copy and paste the link below into your browser to sign up for your FREE 30-minute call. (We use the process to confirm you are a member of management. The call is not for union representatives!) http://www.1shoppingcart.com/SecureCart/SecureCart.aspx?mid=99BAC904-9C2D-4F57-94A0-BFAC05D1CC8F&pid=7986c0c442ca4d47a0e7383a47bc716e&bn=1 (If Link is broken, copy and paste to a word document to create a single line link.) 

If you have any difficulties, call Tammy at 918-455-9995. 

Labor Relations Institute 

7850 South Elm Place - Suite E 

Broken Arrow, OK 74011 US

Why Should Unions Care About the Online Labor Movement?

I was delving into the Digg and Squidoo sites just now. If you're not familiar with them, think of Digg as a 21st century e-version of the "recommendation letter" (http://digg.com) that's also informative. You see little Digg buttons or widgets all over the web. The idea is that if you read something that you like/love/support you click on the Digg button (usually at the top or bottom of the article). The Digg site tracks the number of Diggs each article gets, and as the number of Diggs grows, so does the prominence of that information in search engines, like Google.  There are many labor-related items to be searched via Digg.

Squidoo is different. It is similar to Digg in that it's content can be provided by anyone by developing a "lense". Here is their explanation of the site. "Squidoo is the popular publishing platform and community that makes it easy for you to create "lenses" online. Lenses are pages, kind of like flyers or sign posts or overview articles, that gather everything you know about your topic of interest--and snap it all into focus. Like the lens of a camera, your perspective on something." (http://www.squidoo.com) The user gets a complete overview of a specific topic that includes an article/summary along with any and all relevant links that support it. It is widely popular, and according to the site, gets close to a million hits per day.


So, I proceeded to search union-related terms.  Union. Labor movement.  Labor union.  Trade union.  Guess what the two most popular results were?  One lens about Jimmy Hoffa, and another that was anti-labor.  There was surprisingly very little on the site about labor unions.  Yet the one lens that came up time and time again was anti-union.  What's wrong with this picture?


I also tested Urban Dictionary (http://www.urbandictionary.com) for labor-related entries.  For those of you that aren't familiar with it, this is a site that definitely appeals to a younger crowd.  It is an online dictionary of all words and phrases slang, and anyone can submit definitions.  A few examples include: 

• Aluminum Digger - A younger version of a gold digger.
• Thanksgiving Beard - An unintentional beard started over the 4 day Thanksgiving weekend, where you're too lazy to shave it off monday morning. Usually continues until Christmas or New Year's Day. Also known as a Holiday Beard.
• Textpectation - The anticipation one feels when waiting for a response to a text message.

It should be pointed out that many of the entries can be considered raunchy, but there are many that are not slang.  When I searched the word "union" there were four pages of results, but the majority were anti-union.  However, the pro-labor view was represented more here than on Squidoo.  You may think this site is ridiculous, but it has a huge following by teens and young adults.  

My point is this.  There is an online labor movement as well as offline.  It's out there, it's growing, but the non-union proponents are online as well, and much more vocal.  Labor leaders, whether you're ready for it or not, the internet is yet another battlefield that needs your troops on the front line to protect and advance us forward.  You need to strongly encourage your members to help spread the word online, to comment on articles and blogs that warrant a union viewpoint.  (For example, check out this article, "Labor Agreements Make No Sense," posted last weekend on Boston.com, and read the comments in particular.)  Labor organizations at all levels need to get involved, because here, online, we have access to untold numbers of the U.S. population that we don't traditionally have.  Think about it for a second and let that sink in.  We need to see the internet for what it is, and what opponents have already figured out.  It's an open mic!  We can recruit new members! Attract new contractors and employers!  Voice our opinions in so many different online communities that it's mind boggling!  And think about this.  Can you imagine how the internet could have a huge influence over organizing campaigns?


Don't get me wrong.  I don't think that the web is the answer to all of our problems by any means.  However, it might just be the key to exerting enough unbalanced force that the pendulum can begin to swing the other way.  That won't happen, though, unless every union organization from Seattle to Miami understands this concept and takes steps to get involved in the online labor movement.  Locals, I'm talking to you, because you can't expect the internationals to do it for you.  An online labor movement is a grassroots effort, just like every other campaign we're involved with.  It's simply a new component of our traditional efforts - with the potential of being a very, very powerful one.  There is certainly pro-labor activity online.  We're slowly seeing more and more locals with their own websites, there are union fan pages on Facebook and we're tweeting to a degree, but not nearly enough.  


I have one more point before I call it a night.  Internationals, you're doing pretty well.  Most of you are out there with good websites (although some are better than others, but that's a blog post for another day), you're tweeting, etc. - but you have to help your locals get to where you are.  I urge you to start thinking about developing a component of your local leadership training and organizing curriculum that addresses new media outreach tactics: Email, text messaging, blogging, quality website content and design, social network websites.  Give your locals the tools and training to ensure that they grow familiar with all of these mediums.  These all define "new media" and it is imperative that you begin to make utilizing them a priority method of outreach and advocacy.


  


(For those that might already be doing this, I applaud you.  I'd also like to hear all about it, so email me or comment below.)